LEGAL · PRIVACY

Privacy Policy

LAST UPDATED ·

OffGrid Devices (“OffGrid”, “we”, “us”) respects your privacy. This policy explains what information we collect when you visit offgridevices.com or purchase an OffGrid product, how we use that information, and the rights you have over it. This is a templated policy intended as a starting point — it is not legal advice. If you need a binding privacy document for a specific jurisdiction, consult a qualified attorney.

What we collect

Information you give us

  • Order data — name, shipping address, billing address, email, phone (optional), and the items you ordered. Collected by our checkout provider, Shopify, on the shop.offgridevices.com checkout page.
  • Support email — when you email hello@offgridevices.com, we receive the address you sent from and the contents of your message.

Information collected automatically

  • PostHog — pageviews, click events, scroll depth, device/browser/OS, country/region (geo-IP, never the raw address), and anonymous session recordings used to debug UX issues. All traffic is proxied through offgridevices.com/ingest so PostHog never sees your IP address directly. We honor browser Do Not Track, and the “opt out” button at the bottom of this page disables PostHog entirely for your browser. See posthog.com/privacy.
  • Shopify checkout — Shopify collects standard e-commerce data (IP, browser, items viewed, cart state) during checkout to process payment, prevent fraud, and ship your order. See shopify.com/legal/privacy.
  • Server logs — Cloudflare records request metadata (timestamp, path, status code, response time) for operational purposes; retained briefly.

How we use information

  • To fulfill, ship, and provide support for your order.
  • To send order confirmation and shipping update emails (via Shopify).
  • To respond when you contact hello@offgridevices.com.
  • To understand site traffic in aggregate so we can improve the product and the site.

What we do not do

  • We do not sell your information to third parties.
  • We do not run third-party advertising trackers (no Meta pixel, no Google Ads tag, no TikTok pixel). The product analytics we do run — PostHog — are described above.
  • We do not email marketing newsletters unless you opt in separately.

Third parties we rely on

  • Shopify — checkout, payment processing, order fulfillment data. shopify.com/legal/privacy
  • Cloudflare — hosting, edge network, server logs. cloudflare.com/privacypolicy
  • PostHog — product analytics, session replay, and error tracking. posthog.com/privacy
  • USPS / UPS — shipping. Shipping data is shared with the carrier you choose at checkout.

Your rights

If you are a California resident (CCPA / CPRA), an EU/UK resident (GDPR), or otherwise covered by a comprehensive privacy law, you have the right to request a copy of the information we hold about you, to request correction or deletion, and to withdraw consent for processing. Email hello@offgridevices.com with your request. We respond within 30 days.

Children

OffGrid products are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this policy. Material changes will be noted with a new “Last updated” date at the top of this page. Continued use of the site after a change constitutes acceptance.

Contact

OffGrid LLC · Rockville, MD · hello@offgridevices.com

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